Shipping policy
Free Shipping
LEINE offers free standard shipping is available for domestic orders with total product amounts indicated on the top site banner on select products. Shipping options do not count towards the order total.
Handling Time
LEINE ships everyday (Tuesday - Sat) from our clinic in Seattle, WA. Orders will typically be shipped within 3 business days. Rare circumstances may delay shipping such as closures, holiday season, and peak times.
We ship orders via USPS, UPS, and FedEx and cannot guarantee a delivery date or speed of delivery.
Shipping Time
Most packages arrive between 3-10 days from ordering, depending on the distance and shipping selected at checkout. Shipping times are estimates only and are not guaranteed. Once an order has been handed off to the shipping carrier, delivery timelines are solely the responsibility of the carrier. While carriers make every effort to deliver packages on time, delays may occur that are beyond our control.
For overnight and same day shipping please call us at 206-898-2263 and we will confirm the cost and if we can accommodate the request.
Shipping and Delivery Disclaimer
We do not refund shipping costs for delayed deliveries. Delivery dates and shipping speeds are estimates only and are not guaranteed. Once an order has been shipped, delays caused by carriers, weather, holidays, or other circumstances outside our control are not eligible for reimbursement or refund. No exceptions.
Couriers
Economy and Standard ships via USPS. Express ships FedEx or UPS. PO Box delivery addresses will always ship via USPS.
Track Packages
Please see "Track Your Package" page at the bottom of leinemedspa.com.
Missing Packages Marked "Delivered"
LEINE cannot refund or replace a missing order marked "Delivered" if USPS Ground Advantage is selected for delivery.
If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 3 business days to determine if it was marked delivered prior to delivery (but is not lost). If your package has not arrived within 3 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.
"Pre-Shipment, Awaiting Item"
LEINE packs and ships all orders the same or next day, Monday - Saturday. However, some events can prevent "origin scans" from the carriers registering acceptance of the package. These include but are not limited to: carriers not making their scheduled pickups, carriers not turning their pickups into the processing centers, processing center staff not scanning packages in a timely manner, processing center staff missing origin scans completely.
If you have received a confirmation email with a tracking number, your order has been packed and will be turned over to the shipping service on that or the next day. If a package is "stuck" on this status, that means the shipping carrier has missed an origin scan for one of the reasons mentioned above. The status will be updated by the carrier at the next stop in transit.
Incorrect Addresses
If a customer provides an incorrect address for shipping an order and that order is returned to LEINE, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, LEINE cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to LEINE, it is the customer's responsibility to notify us of the corrected shipping address. Returned packages will be held 14 days.
If LEINE ships an order to an incorrect address (not provided by the customer), we will replace it free of charge.